We've published our ninth annual Viva Engage (formerly Yammer) Benchmarking Report and it's ready to download for FREE NOW!

We’ve analysed more than 23 million Viva Engage interactions from almost five million employees across 97 organizations and conducted a deep analysis into almost 5,000 Viva Engage communities.

We have used this data, combined with extensive research, to shape benchmarks on “what good looks like” for Viva Engage usage, along with tips and practical advice on how to improve employee engagement on Viva Engage.

Key insights from our benchmarking include:

• Viva Engage readership levels are high, with 85% of all employees reading posts. However, active participation is now at 27%, meaning 58% of employees are reading but not participating in Viva Engage conversations.
• With an active participation rate of 27% there is a strong opportunity to bring all employees into the online conversation and collaboration environment. People need to be appropriately skilled to be able to sustain connections and relationships online.
• For the first time in nine years of Viva Engage and Yammer benchmarking, a large size organisation was ranked as the highest performing Viva Engage network, proving any size organisation is capable of achieving true connection and engagement through Viva Engage.
• More people are bringing colleagues into conversations by @mentioning them in Viva Engage conversations, and there has been a growth in the number of Responder personas, which confirms more people are replying to posts. However, there is a smaller cohort of colleagues initiating conversations with the percentage of Engager and Catalyst personas dropping, and the Influencer Risk Score increasing, meaning there is a reliance on a smaller number of people across the Viva Engage network.
• People are asking fewer questions on Viva Engage and there has been a drop in conversation threads per user, which is a sign broad-based knowledge sharing is slowing.