SWOOP Analytics' 2023 M365 & Microsoft Teams Benchmarking Report is available to download for FREE now! We've analysed the real-time Microsoft 365 interactions of more than 266,000 employees across 19 organisations, along with more than 67,000 teams in Microsoft Teams across 17 organisations.
Our report is jam-packed with insights into how people actually use digital workplace tools, not how they THINK they use them. And you're sure to be inspired by the incredible case studies in the report showcasing world-best practice.
Our key findings might surprise you!
📅 The commonly held belief that remote and hybrid work has caused employees to be overwhelmed with too many Microsoft Teams meetings, resulting in burnout and lower performance, is a myth.
📧 Email, with all its inefficiencies, still dominates the digital workplace. Most employees spend the equivalent of a full working day a week in email.
⚖ Balancing email with asynchronous work in Microsoft Teams channels will provide the largest return on investment.
⏳ There are substantial variations in how people use the M365
tools within groups or teams. This negatively impacts collaborative performance. Groups and teams must agree on how to use the M365 tools to improve collaboration and save time.
⬆ We’ve seen significant improvements in collaboration across some M365 tools in the past 12 months, despite the return to the office, with more people using Microsoft Teams channels, more guests joining Teams and greater file sharing.
Join our free The State of Digital Collaboration webinars We're hosting a series of briefings to share with you the key insights from SWOOP's 2023 M365 & Microsoft Teams Benchmarking Report.
These webinars will be an open discussion with report authors Dr Laurence Lock Lee and Sharon Dawson, along with a special guest from each region featured in a best-practice case study.
SWOOP Analytics' 2023 Customer Success Survey is open and we want to hear from you! This is your time to tell us what you love about SWOOP and where you would like us
to improve.
This short survey should take less than 5 mins to complete and we truly value your feedback. We'll use your insights to guide the SWOOP roadmap and maybe there's something you'll point out that can result in a quick fix.
You can remain 100% anonymous or you can let us know if you'd like to be contacted to chat some more about your ideas.
Meet Nicole Scott, SWOOP's newest team member We are thrilled to introduce you to the newest member of the SWOOP Analytics team – Nicole Scott!
Nicole takes on the role of Customer Success Manager for EMEA, joining Pete Johns in the UK. Nicole has more than 13 years of experience
in Customer Support and has spent the past three working in Customer Success for companies including Capita and Rightmove. She is passionate about providing customers with an exceptional experience, and providing support and guidance.
If you’re in Europe, the UK, the Middle East or Africa and you’re searching for an analytics solutions to your internal communications or digital workplace, please reach out to Nicole.
Most businesses will happily invest in the customer experience, while the employee experience often comes in at a distant second place.
In this fascinating IABC EMENA podcast with Monique Zytnik, SWOOP Analytics' Pete Johns and Kurt Kragh Sørensen from IntraTeam talk about the importance of investing in the Digital Employee Experience, and the ROI on the investment in employees.
